01 · MonitoringAlways on
Continuous monitoring
Continuous monitoring across platforms to detect harmful content, filter spam and flag sensitive posts early.
What you get
- Detection
- Spam filtering
- Flagging
- Sentiment
Digital Marketing / Social Media ModerationGrowth practice since 2018
Always onAI and humanGovernance
Brand protection through structured moderation.
User generated content becomes part of your brand environment. Without structured moderation, reputational risk escalates fast. We deliver moderation that protects your brand, ensures compliance and turns community activity into measurable insight.
MonitoringCrisis managementReportingSentimentMultilingualAI and humanEscalation
Brands we have shapedCAINDEZBAK30 international design awards
Moderation queueShield · v1
One shieldMonitoring · Crisis · Intelligence
Brands we have shaped
Crispy AsianInsperaDeylarZubyArzu KaprolWhite Istanbul Photography
What moderation covers
Operational control of a live ecosystem.
When users post, they shape sentiment and influence perception. Moderation ensures brand safe environments, rapid threat containment and a consistent tone, turning community activity into signal.
- 02 · CrisisContain
Crisis management
Early detection of viral risk, severity classification, rapid escalation and containment monitoring.
What you get- Risk signals
- Severity tiers
- Escalation
- Containment
- 03 · IntelligenceInsight
Reporting and feedback
Structured reporting and sentiment analysis that turn community interaction into business intelligence.
What you get- Volume
- Risk categories
- Sentiment
- Feedback
- 04 · HybridBuilt to last
AI and human governance
AI detection and rule based filtering with human validation, plus multilingual and global coverage.
What you get- AI detection
- Rules
- Human review
- Multilingual
The moderation system, on one page
One queue, every rule.
Queues, rules and escalation are defined once, then applied the same way across channels, so the brand stays protected and consistent everywhere.
Queues and rules
CommentsPublic
MessagesDirect
MentionsTags
Actions
flagreplyescalate
Review queue
Review queue · comments, messages, mentionsCreatives Data · growth team
How we work
How we moderate.
A structured system that protects the brand and turns interaction into intelligence, around the clock.
- 1
Monitor
Continuous monitoring detects and filters across platforms.
Watching - 2
Classify and escalate
Risk classified by severity and escalated when needed.
Contained - 3
Report and analyse
Structured reporting turns activity into sentiment insight.
Insight - 4
Govern and improve
AI and human review refine rules and coverage over time.
Resilient
What we build
View all work →Moderation, queue by queue.
- Always on monitoring
Always on monitoring
Continuous cross platform monitoring and filtering.
MonitoringFiltering - Crisis protocol
Crisis protocol
A tiered escalation protocol for viral risk.
CrisisEscalation - Community intelligence
Community intelligence
Structured reporting that surfaces sentiment and feedback.
ReportingSentiment - AI and human review
AI and human review
Automated detection with human validation layers.
AIHuman
Recognition
Work that gets noticed.
- Awards30
International design awards
Including Communicator, Davey, W3 Gold and Silver, Horizon and London Design Awards.
- ScopeEnd to end
Monitoring to intelligence
Monitoring, crisis, reporting and hybrid review, delivered as one system.
- ApproachProtect and inform
Governance built in
Moderation protects the brand while surfacing insight leaders can act on.
Moderation is operational control. Intelligence strengthens it.
Creatives Data · growth team
Related services
View all services →Where moderation goes next.
- Social Media ManagementService 01Marketing
Social Media Management
The organic presence moderation governs.
Explore social media management → - Social Media MarketingService 02Marketing
Social Media Marketing
The paid and performance layer alongside governance.
Explore social media marketing → - Social ListeningService 03Growth
Social Listening
Detecting the conversations moderation then governs.
Explore social listening →
Pick a way to begin